In the event that our courier partners are unable to deliver the goods and return it to us, we will initiate a TSS Money refund to your The AesthetixWorld account for prepaid purchases. This refund will be shown in your account within 24 to 48 hours of the request being made.

You can track your order once it has been dispatched from our warehouse. A link will be delivered in an email, SMS, and Whatsapp notice. Additionally, you may follow it from your online account by selecting "Orders" in the upper right corner and then selecting "Track Order" for the relevant Order ID.

For orders over ₹800, Aesthetixworld offers FREE delivery inside India. Shipping fees of ₹100 are only required for orders that total less than ₹800. Orders should have a minimum value of ₹800 (GST included). All Members receive free shipping.

As far as feasible, we dispatch pre-order items on the date specified in the product description. However, in the event of an unanticipated spike in demand or any other comparable problem, there can be a little delay in delivering. You may be confident that our customer service staff will keep you informed about the progress of your order.

Once sent, orders in India usually arrive in metro areas within 1-4 business days and the remainder of the country within 4-7 business days. The shipping address, together with other variables (public holidays, inclement weather, etc.), may affect the delivery time.

We apologise, but at this time it is not feasible as the system would have already forwarded the address and mobile number to our warehouse so they could package and send your item. Nevertheless, we never give up! Prior to the order being packed, you have the option to cancel it and place a new order. There are no cancellation fees, so don't worry.

After an order has been delivered, customers have 3 days to return it. For the majority of pin codes, we offer a reverse pick up service. You will be required to ship the product(s) yourself if our courier partners are unable to service a pin number due to the reverse pick up policy. When it's evident that the item has been worn, cleaned, or soiled, we have the right to reject returns for hygienic reasons. It is not necessary to return defective products to us unless the Customer Experience Team confirms it. Please email us pictures of the defective product at [email protected], and we will respond as soon as possible. Following confirmation by the Customer Experience Team, you will get your refund either as cash in your bank account or as TSS Money as per your convenience. A combo pack must be returned in its entirety if any item(s) needs to be returned. Partial refunds will not be permitted. You can reach us by phone at or via email at [email protected] if there is a manufacturing defect or if you have any other questions about this. Vouchers and gift cards are not returnable. If items are returned, gift wrapping fees will not be reimbursed. Furthermore, we are unable to wrap any replacements you have requested. We do not accept returns on a number of product categories, including but not limited to masks, boxers, shorts, sweat-activated t-shirts, and socks, due to our stringent cleanliness standards. Aesthetixworld reserves the right to alter the products or categories to which this policy applies at any time and without previous notice. For every return, we impose a small processing fee of Rs 65.

Yes, transferring your refund to your original payment method, bank account, or UPI will cost you just Rs. 20 per purchase.

If your pincode cannot be used for a reverse pick-up, you will need to send the item(s) by courier to the following address: The Aesthetixworld Sai Satyam Residency F 702 Opp raunak city, Adharwadi Jail Road Kalyan- 421301-Thane, Maharashtra Kindly make sure the goods are packaged tightly to avoid any mishap or harm while in transit. Every item needs to be undamaged, with its original box and tags still on. The full price will be returned to your The Souled Store account as TSS Money within 48 hours of receiving the product(s).

Within two to four business days after receiving this request, a member of the courier partner's team will show up at the address for a pickup. Within 48 hours of the merchandise being picked up, the whole cost will be returned as TSS Money to your The Souled Store account. For the product(s) to be accepted by the courier service, kindly make sure the product(s) and its tags are still attached.

Once the returned item has been selected from your end, your exchange merchandise will be dispatched from our warehouse. Once sent, orders in India usually arrive in metro areas within 1-4 business days and the remainder of the country between 4-7 business days. The shipping address, together with other variables (public holidays, inclement weather, etc.), may affect the delivery time.

Within 2 to 4 business days after receiving this request, a member of the courier partner's team will show up at the address for a pickup. For the product(s) to be accepted by the courier service, kindly make sure the product(s) and its tags are still attached. The entire combo box must be returned to us if you would like to exchange any products. Refunds in part are not accepted. In the event that a manufacturing fault arises, or if you have any additional questions, please email [email protected] or call us at (). We are unable to gift wrap any requested exchanges, and gift wrapping fees are not refundable. We do not accept returns for exchanges on a number of product categories, including but not limited to masks, boxers, shorts, sweat-activated t-shirts, and socks, due to our stringent hygiene standards. The Souled Store reserves the right to alter the products or categories to which this policy applies at any time and without previous notice.

Please email us at [email protected] if the order hasn't been picked up by our courier partner within the last 24 to 48 hours and if the refund isn't showing as TSS money. We will take care of things for you.

No. These are charges applicable each time an order is placed and are non-refundable.

No. Only the precise amount you paid for the item will be given to you.

We don't provide a try-before-you-buy option because we exclusively sell online. But we provide a sizing guide with dimensions on our product pages so you can be sure you're choosing the correct size. Residents of Mumbai are welcome to experience our outlets. Please send an email to [email protected] with any questions.

I purchased the item I wish to return at a reduced price. Will the entire money be reimbursed to me? No. Only the precise amount you paid for the item will be given to you.

In case there is a failure in payment, please retry and keep the following things in mind: Please verify that the data you entered—such as your account information, billing address, and password for Net Banking—is accurate and that there was no interruption to your internet connection during the procedure. Even in the event of a failed payment, all debits to your account are typically refunded to your bank account within ten business days. You can contact us by email at [email protected] if you need any further explanation.

We must leave the tags on in case the recipient of your gift has any problems and wants to return the item. The prices on the invoice will be darkened. Kindly get in contact with us as soon as you place your purchase. Please call us right away at our number and email the message to [email protected] if you would like it to be included with the gift so that we may include it before the purchase is dispatched. Please be aware that the note has a 250 character restriction.

We apologise, but at this time there is nothing we can do to speed up the delivery of your order. You will hear from us in the future if we begin providing this service and your local pincode is workable.

If your postal code does not support this feature, the Cash On Delivery (COD) option will not appear. Payment options for the items include credit card, debit card, and net banking. Alternatively, you can have the things delivered to a different location (where COD is possible).

Following a successful order placement, you will receive a confirmation email, SMS, or WhatsApp including your order ID and other details. After your order is dispatched, you'll get another email, SMS, and/or WhatsApp. The only thing left to do is kick back, unwind, and watch your fantastic product or products arrive!